Salon Policies
At LENA Aesthetics & Wellness, every appointment is intentionally reserved to provide a personalized, one-on-one experience. The following policies are in place to respect your time, as well as the time of our clients and providers.
Appointments & Booking
All appointments are scheduled by reservation only. A valid card on file is required to secure your booking. In some cases, a deposit may be required at the time of scheduling. Deposits are non-refundable but may be transferred with appropriate notice.
Cancellation & No-Show Policy
We kindly request at least 24 hours’ notice for any appointment changes or cancellations.
Appointments canceled within 24 hours will incur a fee of 50% of the scheduled service. No-shows will be charged 100% of the service total.
Late Arrivals
Please arrive on time to ensure you receive the full experience of your service. Clients arriving more than 10–15 minutes late may have their appointment shortened or rescheduled, and a cancellation fee may apply.
Consultations & Treatment Eligibility
A consultation may be required prior to certain treatments to ensure the most appropriate and safe plan of care. All treatments are performed at the discretion of the provider, and we reserve the right to decline treatment if it is not in your best interest.
Results Disclaimer
Every client is unique, and results may vary. While we strive to deliver refined, natural-looking outcomes, no specific results can be guaranteed. Multiple sessions may be recommended to achieve desired results.
Refund Policy
All services are final sale. We do not offer refunds on services rendered. If you have any concerns, we encourage you to reach out so we can support you appropriately.
Product Purchases
All skincare purchases are final sale. In the event of a defective product, please contact us within 7 days of purchase for assistance.
Before & After Photos
Photos may be taken before and after treatment for documentation and clinical purposes. With your consent, images may be used for educational or marketing purposes. Your privacy is always respected.
Membership Policy
Memberships are designed to provide consistent, elevated care and are subject to specific terms. Membership benefits are non-transferable and may require a minimum commitment period. Additional details will be provided upon enrollment.
Guests & Children
To maintain a calm and relaxing environment, we kindly ask that you do not bring additional guests or children to your appointment unless they are receiving a service.
Hours & Availability
LENA Aesthetics & Wellness operates by appointment only to ensure each client receives dedicated, individualized care.