Disclaimer | The information on this website is for general information purposes only. Nothing on this site should be taken as healthcare advice for any individual case or situation. This information is not intended to create, and receipt or viewing does not constitute, a healthcare professional-patient relationship. We do our best to keep information accurate and up to date, however mistakes do happen, and we cannot make guarantees regarding the accuracy of our information. We are not liable for any information on this website or your reliance upon it.
Frequently Asked Questions
What is a medical spa (med spa)?
A medical spa is a blend of a traditional spa and a medical clinic, offering aesthetic and wellness treatments under the supervision of a licensed medical professional.
What makes LENA Aesthetics and Wellness different?
We combine extensive medical experience with an artistic approach to aesthetics, focusing on natural results and whole-person wellness.
What is your cancellation policy?
We require at least 24–48 hours’ notice for cancellations or rescheduling. Late cancellations or no-shows may result in a fee.
Do I need a consultation before treatment?
Yes. Every client receives a personalized consultation to assess goals, medical history, and create a customized treatment plan.
Do you require a deposit?
Yes, a deposit is required to secure your appointment. This will be applied towards your treatment.
Can I cancel my membership anytime?
Memberships require a minimum 3-month commitment. After this period, cancellations can be made with a 30-day written notice prior to your next billing cycle.
How do I prepare for my appointment?
Avoid alcohol, blood thinners, and certain supplements (like fish oil) 24–48 hours prior to reduce bruising risk.
What should I expect at my first visit?
Your first visit includes a consultation, medical evaluation (if needed), and discussion of your goals. In many cases, treatment can be done the same day.
Who performs the treatments?
All treatments are performed by licensed and experienced professionals (registered nurses or licensed estheticians), ensuring both safety and high-quality results.
How do I know which treatment is right for me?
We guide you through every step and create a customized plan based on your goals, anatomy,
and lifestyle.
Are treatments safe?
Safety is our top priority. All treatments are performed using medical-grade products and protocols.
Do you offer customized treatment plans?
Absolutely. Every treatment plan is individualized to help you look good, feel good, and optimize your health.
What is Botox and how does it work?
Botox is a neuromodulator that relaxes targeted muscles to reduce the appearance of fine lines and wrinkles.
When will I see results?
-Botox: 3–7 days (full results in ~2 weeks)
- Fillers: immediate with continued improvement
- IV therapy: many feel benefits the same day
How long do results last?
- Botox: typically, 3–4 months
- Dermal fillers: 6–18 months depending on the product and area treated
Will I look “frozen” or unnatural?
No. Our goal is natural, refreshed results. Treatments are customized to enhance and not change your appearance.
Are there any side effects?
Most treatments have minimal downtime. Some clients may experience mild swelling, redness or bruising.
Chemical Peel FAQ
What is the Perfect Derma Chemical Peel?
The Perfect Derma Peel is a
medical-grade chemical peel designed to improve skin tone, texture, and
clarity. It combines powerful ingredients like acids, antioxidants, and skin
brighteners to target concerns such as acne, hyperpigmentation, and signs of
aging.
What skin concerns does Chemical peels treat?
- Acne and acne scars
- Hyperpigmentation and melasma
- Sun damage
- Fine lines and wrinkles
- Uneven skin tone and texture
Is the chemical peel treatment painful?
Most clients experience mild tingling or a slight burning sensation during application, but it’s generally well tolerated and
does not require numbing.
What should I expect after the peel?
- Day 1–2: Skin may feel tight and look slightly red
- Day 3–5: Peeling
typically begins (this is normal and expected) - Day 6–7: Fresh, brighter skin is revealed
Peeling intensity varies from person to person.
How long is the downtime?
Downtime is minimal, but visible peeling usually lasts about 3–5 days. Many clients continue normal activities during this time.
How many treatments will I need?
Results can be seen after just one peel, but a series of 3–4 treatments spaced 4 weeks apart is often recommended for optimal
results.
Is perfect derma peel safe for all skin types?
Yes, the Perfect Derma Peel is safe for most skin types and tones when performed by a trained professional.
Can I wear makeup after the treatment?
You should avoid makeup for at least 24–48 hours post-treatment.
After that, mineral makeup is usually recommended until peeling subsides.
How should I care for my skin after the peel?
- Using gentle cleansers and moisturizers
- Avoiding sun exposure and wearing SPF daily
- Not picking or peeling the skin manually
- Using your post care kit that we provide
Who should avoid this treatment?
You may need to avoid or delay treatment if you:
- Are pregnant or breastfeeding
- Have active skin infections or open wounds
- Have used certain medications (like Accutane) recently
How soon will I see results?
Many clients notice brighter, smoother skin within a week, with continued improvement over the following weeks.
What skin concerns does the peel treatment address?
This combination is ideal for:
- Fine lines and early wrinkles
- Uneven skin tone and texture
- Mild acne scarring
- Dull or tired-looking skin
- Enlarged pores
Microneedling FAQ
What is SkinPen microneedling?
SkinPen Microneedling is a minimally invasive treatment that uses tiny, sterile needles to create controlled micro-injuries
in the skin. This process stimulates your body’s natural healing response and
boosts collagen and elastin production.
What skin concerns does microneedling treat?
SkinPen is commonly used to improve:
- Fine lines and wrinkles
- Acne scars and other types of scarring
- Enlarged pores
- Uneven skin tone and texture
- Sun damage
- Mild skin laxity
Is microneedling painful?
A topical numbing cream is applied before the procedure, so most clients feel minimal discomfort. You may feel light pressure
or a vibrating sensation during treatment.
What should I expect after Microneedling treatment?
Immediately after your session, your skin may appear red (similar to a mild sunburn) and feel warm or tight.
- Redness typically subsides within 24–72 hours
- Mild swelling or dryness may occur
- Skin will gradually feel smoother and look more radiant over the next week
How long is the downtime?
Downtime is minimal. Most clients return to normal activities within 24 hours, though you should avoid intense workouts, sun
exposure, and harsh skincare products for a few days.
How many treatments will I need?
While some improvement can be seen after one session, a series of 3–6 treatments spaced about 4 weeks apart is usually recommended for best results, especially for acne scars or deeper wrinkles.
When will I see results?
You may notice a healthy glow within a few days, but collagen production takes time. The most noticeable improvements appear over several weeks and continue to build with each treatment.
Is SkinPen safe for all skin types?
Yes, SkinPen is safe for most skin types and tones when performed by a trained professional, with little risk of hyperpigmentation compared to some other treatments.
Can I wear makeup after microneedling?
It’s best to avoid makeup for at least 24 hours post-treatment to allow your skin to heal properly.
What should I avoid after treatment?
For the first few days, avoid:
- Direct sun exposure
- Saunas and hot tubs
- Heavy exercise (first 24 hours)
- Active skincare ingredients like retinol or exfoliating acids
Always wear a broad-spectrum SPF.
Are there any side effects?
Temporary redness, mild swelling, and sensitivity are the most common side effects. These typically resolve within a few days.
Who is not a good candidate for microneedling?
You may need to postpone treatment if you have:
- Active acne or skin nfections
- Open wounds or irritated skin
Certain medical conditions or are pregnant
Can microneedling be combined with other treatments?
Yes, SkinPen can be combined with other services like chemical peels or medical-grade skincare for enhanced results, depending on your goals.
What is PRP/PRF with microneedling?
Platelet-Rich Plasma (PRP) and Platelet-Rich Fibrin (PRF) are used topically during microneedling to enhance results. After
creating controlled micro-channels in the skin, your provider applies PRP or
PRF to allow growth factors to deeply absorb and support skin rejuvenation.
How does it improve microneedling results?
When applied topically, PRP/PRF:
- Enhances collagen and elastin production
- Speeds up the skin’s natural healing process
- Improves overall skin tone and texture
Boosts post-treatment glow and radiance
IV Therapy FAQ
What is IV therapy?
IV (intravenous) therapy delivers fluids, vitamins, minerals, and antioxidants directly into your bloodstream. This allows for
faster absorption and higher bioavailability compared to oral supplements.
What are the benefits of IV therapy?
Benefits can include:
- Increased hydration
- Improved energy levels
- Immune system support
- Enhanced skin health
- Faster recovery from illness, travel, or workouts
- Relief from headaches or hangovers
Results vary depending on the individual and the type of
infusion.
How long does a treatment take?
Most IV therapy sessions can take around 60 minutes, depending on the type of infusion and your individual needs.
Is IV therapy safe?
Yes, when administered by trained medical professionals. At LENA Aesthetics & Wellness, all treatments are overseen by a licensed provider, and we follow strict safety and sanitation protocols.
Do I need a consultation before treatment?
Yes. A brief medical screening and/or good faith exam is required prior to your first treatment to ensure IV therapy is safe and
appropriate for you.
How will I feel during and after treatment?
Most clients feel relaxed during the infusion. Afterward, many report feeling refreshed, energized, and more hydrated. Some effects can be felt immediately, while others may develop over several hours.
At LENA Aesthetics and Wellness, we have a
cozy lounge room to relax and enjoy your IV therapy. You can rest and recharge comfortably.
How often should I get IV therapy?
This depends on your goals. Some clients come weekly for maintenance, while others visit occasionally for recovery or immune support. We can help create a personalized plan.
Does it hurt?
You may feel a small pinch when the IV is inserted, but most clients find the process very tolerable. After placement, discomfort is minimal.
Celina has over 20 years’
experience in placing IV’s.
Who should NOT receive IV therapy?
IV therapy may not be appropriate for individuals with certain medical conditions such as:
- Kidney disease
- Heart conditions
- Certain electrolyte imbalances
We review your health history carefully before treatment.
Can I customize my IV?
Absolutely. We offer a variety of formulations and add-ons (such as vitamin boosts) that can be tailored to your wellness goals.
Are there any side effects?
Side effects are rare but may include:
- Mild bruising at the injection site
- Cool sensation in the arm
- Rarely, dizziness or irritation
Our team monitors you throughout your treatment to ensure
comfort and safety.
How much does IV therapy cost?
Pricing varies depending on the type of infusion and add-ons. We offer transparent pricing and packages—please contact us or view our services page for details.
What is your cancellation policy?
We kindly request at least 24 hours’ notice for cancellations or rescheduling to avoid a fee.
iS Clinical Skincare FAQ
Your ingredient listing has substances that sound like chemicals. Aren’t chemicals harmful?
Every substance in the world is a chemical and, as such, can be meticulously described in scientific parlance by a chemical name - even water can be known as dihydrogen monoxide, which is actually the chemical term for H2O. The iS Clinical product line is unique in that it uses ingredients of only the highest quality and purity. Our raw materials are botanically based and pharmaceutical grade, and do not contain fillers, toxic metals, or impurities. They meet the criteria of their biochemical C of A (Certificate of Analysis) at our production facility.
Are your products hypoallergenic?
As with other products termed “hypoallergenic,” ours contain no unnecessary fragrances, chemical preservatives, or other chemicals. Furthermore, we use pharmaceutical-grade raw materials (this is an extremely important distinction), free of impurities and “stowaway” compounds. However, because our products contain many botanical and “active” ingredients, it is possible for occasional sensitivities to the products to develop – the only way to avoid this is to create inert products, which would do nothing beneficial for the skin. That being said, we very rarely see allergic reactions to our products and are always careful to avoid known irritants in our formulations. If you are concerned about potential sensitivities to our products, please consult with a physician or skincare professional and patch test the product before applying to the face.
Are the ingredients used in iS Clinical products certified organic. If not, why?
The products are not certified organic, although the company buys organic whenever possible. It is not always possible to buy every ingredient as fully organic-certified, as this involves certifications on many levels in different countries and with various agencies. It is not always possible in a practical sense. Furthermore, iS Clinical products are designed to contain ingredients that are botanically-based, i.e. from plants.
Is it advisable to switch suddenly or gradually from a different product line to yours?
A sudden change is just fine, based on skin condition needs or seasonal changes. However, if you have a history of sensitivity, patch testing of our products is recommended. We recommend a seasonal skincare consultation and treatment plan with a skincare professional to best meet the skin’s changing needs and perhaps the clients' lifestyles.
Can you use iS Clinical skincare while pregnant or nursing?
We recommend consulting with us before using iS Clinical products if you are pregnant, planning to become pregnant, or nursing.
Hyaluronic Acid Filler FAQ
What are hyaluronic acid fillers?
Hyaluronic acid fillers are injectable treatments designed to restore volume, smooth lines, and enhance facial contours. Hyaluronic acid is a substance naturally found in the body that helps keep skin hydrated and plump.
What areas can be treated with dermal fillers?
Fillers are commonly used to enhance or restore volume in areas such as the lips, cheeks, chin, jawline, under-eyes, smile lines, marionette lines, and temples. During your consultation, we’ll create a treatment plan based on your goals and facial anatomy.
How long do hyaluronic acid fillers last?
Results vary depending on the product used, treatment area, metabolism, and lifestyle. Most hyaluronic acid fillers last about 6 to 18 months, with some areas maintaining results longer than others.
Is there downtime after filler treatment?
Most clients return to normal daily activities shortly after treatment. Mild swelling, redness, tenderness, or bruising can occur and typically improves within a few days. We recommend avoiding strenuous exercise, alcohol, and excessive heat for the first 24 hours unless otherwise instructed.
When will I see results?
You’ll notice volume and contour improvement immediately after treatment. Some swelling is normal at first, so your final result is best assessed once the filler has settled, usually within 1 to 2 weeks.
Do filler injections hurt?
Most fillers contain lidocaine to help minimize discomfort. We may also use topical numbing, local anesthetic, or other comfort measures depending on the treatment area and your preference.
Are hyaluronic acid fillers reversible?
Yes. One benefit of hyaluronic acid fillers is that they can often be dissolved with an enzyme called hyaluronidase if needed. Your provider can discuss whether this is appropriate for your situation.
Are fillers safe?
When performed by a qualified medical professional, fillers are generally considered safe. However, as with any injectable treatment, there are potential risks, including bruising, swelling, asymmetry, infection, lumps, or rare vascular complications. A thorough consultation helps determine whether filler is right for you.
How do I know which filler is right for me?
The best filler depends on your treatment area, desired result, facial structure, and skin quality. Your provider will recommend the most appropriate product and technique during your consultation.
How much filler will I need?
The amount of filler needed depends on your goals and anatomy. Some clients need only a small amount for subtle refinement, while others may benefit from a more comprehensive facial balancing approach.
Can I combine filler with Botox or other treatments?
Yes. Fillers are often combined with Botox, skin treatments, or biostimulators for a more refreshed and balanced result. Your provider can recommend a customized treatment plan.
Who is not a good candidate for fillers?
Fillers may not be recommended if you are pregnant or breastfeeding, have an active skin infection in the treatment area, or have certain medical conditions or allergies. Your provider will review your health history before treatment.
How should I prepare for my filler appointment?
To reduce the chance of bruising, avoid alcohol and blood-thinning medications or supplements such as aspirin, ibuprofen, fish oil, or vitamin E for several days before treatment, unless prescribed by your doctor. Arrive with clean skin and avoid dental work close to your filler appointment unless cleared by your provider.
What should I avoid after filler?
For the first 24 hours, avoid strenuous exercise, alcohol, excessive heat, and massaging the treated area unless directed. Follow all aftercare instructions provided by your injector.
How do I book a consultation?
You can schedule a consultation with our team to discuss your goals, review treatment options, and determine whether hyaluronic acid fillers are right for you.